Nataliia Fominykh
Professor of Plekhanov Russian University of Economics, a devoted lover of teaching.
Customer Relationship Management
The course is aimed at studying some aspects of Customer Relationship Management, in particular, you will get to know about CRM technology and its key elements.
You need to have an Upper-Intermedite command of English to be successful in this course.
Our Team. Inst: @plekhanov_english
Anastasiia Bubenchikova
ESL instructor, Plekhanov Russian University of Economics
FAQs
What are the main skills being trained in this course?
The main skills being trained in this course are reading and listening. The piece of the lecture is original and some tasks are very tricky, but some of them are easy enough to make the course enjoyable and quite optimistic.
How will I get feedback?
Your responses will be checked by computer. Here in the course we use some Web-2.0 services (such as Quia or Quizlet) to make it different from what students are used to. If you need a more personolised response, feel free to ask in a forum section.